The Level #50

789 words / 3 minutes

Hey,

Welcome back to The Level and October’s final week of Do the Next Right Thing.

In this issue:

• How to create a seamless customer journey.
• Why most creator businesses struggle.
• 5 takeaways to build your intentional and frictionless journey.

Why it matters: Whether it's confusing websites, unclear messaging, or clunky processes, frictions turn your customers away—quickly. You can make sure that’s not the experience your customers have.

Let me ask you something—how many times have you almost made a purchase, only to abandon it because the process was confusing, slow, or just plain frustrating?

Chances are, your customers have felt the same. And guess what? They won’t hesitate to move on to a competitor if their journey with you is anything less than seamless.

Today, I’m walking you through creating an intentional, frictionless, and seamless customer journey. Not only will this enhance customer satisfaction, but it will also drive loyalty and long-term business growth.

Here’s Why Most Businesses Struggle

1. Disjointed Messaging – Different parts of your business are saying different things. A lack of consistent, cohesive communication can confuse customers.
2. Complex Purchase Processes – If your customers have to jump through hoops to buy from you, they'll lose interest quickly.
3. Unclear Calls to Action (CTA) – If your audience doesn’t know what to do next or how to take action, they’ll likely drop off.
4. Lack of Personalization – Customers today expect personalized experiences. Failing to provide that creates unnecessary friction.
5. Tech Issues – Slow-loading pages, broken links, or non-mobile-friendly sites can make navigating your business a headache.
   
   

My Example

We had a bottom of funnel (BOFU) problem for a few months in Creator School, meaning, our levelupcreatorschool.com wasn’t converting at the rate we expected.

We did a deep dive and realized that we haven’t been communicating our core value proposition, which is: 1:1 coaching in a small group setting from any of our top consults, myself included.

So we overhauled the page — take a look!

"Since joining Level Up Creator School we have truly enjoyed our interaction with the entire Level Up team. For us the most valuable part of Creator School is the one-on-one feedback we get in a small group setting. This is so helpful as we get to dive into more and really get clarity on what to do next."
Tony & Alisa DiLorenzo
ONE Extraordinary Marriage

“Creator School already paid for itself and I just joined. One suggestion Amanda made almost immediately doubled our salesperson's productivity. WOW! This is no ordinary "program" - with Creator School, I have an entire team of experts I can go to throughout the work week and get the exact help I need.”

Ashlee Allison-Berends
COO for Her Higher Health, Gutsy Gyn & Dr. Tabatha PLLC  

Turn your knowledge into rock-solid recurring revenue.

Lock in founding-member pricing before 10/31 at 11:59 p.m. EST!

1. Map the Journey:

Identify every touchpoint from discovery to post-purchase. Spot and fix roadblocks early by thinking like a customer.

Actionable Tip: Walk through your sales funnel yourself or ask a friend to test it—where do they get stuck or confused? Fix those spots first.

2. Align Messaging Everywhere:

Maintain consistency across channels—social, email, and website—to build trust and reduce doubt.

Actionable Tip: Create a messaging guide for your team, ensuring everyone communicates the same core message in their emails, ads, and social posts.

3. Simplify the Purchase Process:

Every extra step risks losing a customer. Keep it fast, clear, and friction-free.

Actionable Tip: Eliminate one unnecessary step from your checkout or sign-up process today—fewer clicks mean faster conversions.

4. Personalize the Experience:

Tailor communication to individual needs. When customers feel seen, they stay loyal.

Actionable Tip: Use email segmentation to group customers by behavior or interest—send targeted offers instead of one-size-fits-all messages.

5. Eliminate Tech Friction:

Fast and smooth is a must. Fix slow load times or glitches before they cost you sales.

Actionable Tip: Run a speed test on your website and optimize any page that takes more than 3 seconds to load.

Want expert help?

We love building seamless customer journeys—so you don’t have to 😜.  Reply to this email or visit our expert consultancy firm, Level Up Creators and accelerate your business growth with our white-glove, done-for-you service. 

"Level Up Creators has been exactly what I was looking for. I was stuck at $10k MRR and needed help to take something that felt more like a side hustle to a business that could change the trajectory of my life. Her team is impressive and incredibly skilled. It is the most professional and organized team I’ve ever worked with."

Amanda Goetz  
CEO/Founder of HLG Projects

ICYMI

This week I shared live with Erin, Director of Operations at Level Up Creators, about how to make your customer journey seamless. Check out the LinkedIn Live Q & A.

Actionable Steps

Here’s my challenge: Pick one part of your customer journey and improve it today. Whether it’s checkout, navigation, or email flows—small changes add up quickly.

And trust me, your customers will notice.

Need help getting started? Reply to this email—I’m here to help you make your customer journey the best it can be.

Next Week

We look at the Road to $50K MRR with Amanda Goetz. You'll be amazed at the numbers.

-Amanda

At Level Up Creators, we help build and grow recurring revenue businesses for creators and digital thought leaders.
👉 Discover our creator packages | Explore our services to level up your business.

Could Level Up Creator School be your next big step?
If you're looking to accelerate growth and turn your passion into profit, Creator School has the tools and community to get you there faster.
👉 Learn more and join Creator School.

Want to chat or connect?
I’d love to hear from you! You can book a call with me, or let’s connect on LinkedIn.